HIGH-QUALITY CALL CENTER
& BPO SOLUTIONS

With over 10 years of experience as well as strategic locations in the northern hemisphere of the Dominican Republic, Latin America Hosted Services provides plug & play and other seat leasing services for global BPO companies interested in expanding their operations to emerging labor pool markets while enhancing recruitment processes, achieving labor cost reductions and securing infrastructure maintenance optimization.

We ensure the seamless operation of your Infrastructure and facilities, allowing you to focus on your core business.

START TODAY!

FACTS

01. NEAR SHORE LOCATION

02. MULTIPLE STATE OF THE ART FACILITIES

03. STRATEGICALLY LOCATED IN THE NORTHERN REGION OF DOMINICAN REPUBLIC

04. CUTTING EDGE TECHNOLOGY

05. FULL REDUNDANCY INFRASTRUCTURE

06. INTERNATIONAL COMPLIANCE

MULTIPLE ADVANTAGES

Our state of the art call centers are strategically located in the northern region of the Dominican Republic, providing a near-shore location that fully complies with international standards and certifications.

Other advantages are:

  • COMPETITIVE RATES
  • 24/7 INFRASTRUCTURE AND MAINTENANCE SUPPORT
  • EXPANSION ABILITY
  • MULTIPLE CITIES AND LOCATION
  • QUICK NEW CONSTRUCTION DEVELOPMENT

STRATEGIC
LOCATION

Located in the industrial and educational center of the Dominican Republic, less than a 2-hour flight from Miami, FL, and 3 hours from NYC , LAHS leverages a strategic geographical advantage that makes us a strategic near-shore provider. Our location allows managers to visit and return the same day if needed, reducing unproductive time, usually experienced in offshore locations.

COMPANY LOCATION

Different from most centres in the Dominican Republic, LAHS is located in the metropolitan area, near well-known universities and closer to many residences providing us with access to over 100,000 outstanding candidates.

Less than a block away, is located the most important technological institute of the country, the ITLA "Las Americas Technical Institute" and just two blocks ahead are located two of the most important "English institutes" of the city.

TIME ZONE

Due to the proximity to the United States, we share the same time zone as the East Coast during daylight savings hours of the U.S. allowing the Dominican Republic to have the same working hours. This makes it easy to match hours of operation and our staff is available for our clients during normal working hours.

TRAVEL COSTS

There is also a substantial savings in transportation costs for Site visits, QBR reviews, training purposes and general visits.

Flight from U.S. gateways to the DR. range from $ 250 to $ 500 round-trip tickets from the U.S.

In comparison with other countries in Latin America, and Asia where costs are up to 3 times more expensive and considerably further to travel.

HIGHLY SKILLED WORKFORCE

Get quality over quantity with our extensive professional and multilingual workforce. Dominican workers are consistently recognized for their superior work ethics, willingness to learn and adaptability to fast changing situations.

With many universities and colleges around, we provide you accessibility to highly educated resources and strong government support.

START TODAY!

ENGLISH & VOICE CAPABILITIES

Bilingual Agents. Our staff's english level is excellent, with a native accent.

Dominicans are very familiar with “the American Way”, because most have either lived in the USA or have family members who live in the U.S.

Often call centers in Asia are all very easy to identify due to cultural boundaries, our operators enjoy seamless interactions with customers located in the United States.

In the Dominican Republic there is a cultural affinity with the USA. U.S Major League Baseball is the #1 Sport followed by dominicans. Additionally, locals follow most of the U.S Music and TV Shows.

“The Dominican Republic has become a leader within call center industry, providing Inshore Quality at offshore prices”

  • MOTIVATED AND FLEXIBLE WORKFORCE
  • COMMITTED AND PROFESSIONAL STAFF
  • AN UNWAVERING COMMITMENT TO EXCELLENCE AND DEDICATION TO QUALITY
  • AN EDUCATIONAL SYSTEM SUPPORT MECHANISM IN PLACE FOR CONTINUED GROWTH OF OUR STUDENTS
  • ABUNDANCE OF EDUCATED RESOURCES
  • ABILITY TO PERFORM TRIAGE AND PROVIDE A SOLUTION IN A TIMELY MANNER
  • PROVIDE A PROACTIVE APPROACH AND REACTIVE WHEN REQUIRED

ADVANCED TECHNOLOGY

We strongly believe in the benefits of advanced technology to ensure our capabilities remain ahead of the curve. Our clients have access to the highest-quality and most reliable technology partners available in the market. Some of our amazing partners are Avaya, Eaton, Cisco Systems, and DELL.

START TODAY!